At Flowerit Store, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a clear and fair returns and refunds process. Please read the following policy to understand how returns and refunds are handled.

1. Return Eligibility

To be eligible for a return, your item must meet the following conditions:

  • The item must be unused, in its original condition, and in its original packaging.
  • The return request must be made within [X] days from the date of delivery.
  • The item must not be a final sale, custom-made, or clearance item (if applicable).

2. How to Return an Item

If you wish to return an item, please follow these steps:

  1. Contact our customer service team at [email protected] to initiate the return process. Please include your order number and reason for the return.
  2. Once we have reviewed your return request, we will provide you with a return authorization and instructions on how to send the item back.
  3. Pack the item securely in its original packaging to prevent any damage during the return shipment.
  4. Ship the item to the return address provided by our customer service team.

3. Return Shipping Costs

Unless the item is defective or incorrect, the customer is responsible for paying the return shipping costs. We recommend using a tracked shipping service for your return to ensure it is safely delivered.

4. Refunds

Once your return is received and inspected, we will notify you via email regarding the status of your refund. If the return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

Please note:

  • It may take a few business days for your bank or credit card provider to process the refund after we have issued it.
  • Shipping costs are non-refundable, and the customer will bear the cost of return shipping unless the item is defective or damaged.

5. Exchanges

If you would like to exchange an item for a different size or color, please contact us at [email protected]. We will guide you through the exchange process and provide you with the necessary instructions.

6. Defective or Damaged Items

If you receive an item that is defective, damaged, or incorrect, please contact us within [X] days of receiving your order. We will arrange for a return and provide a full refund or send a replacement, depending on your preference.

7. Final Sale and Non-Returnable Items

Some items may be marked as “final sale” or “non-returnable.” These items cannot be returned or refunded unless they are defective or damaged upon arrival. Please carefully review the product description before purchasing.

8. Contact Us

If you have any questions or concerns about our Returns & Refunds Policy, or if you need assistance with a return, please contact us at [email protected]. Our customer service team will be happy to help you.

Last Updated: March 2025